Sync Problems for iOS

If your Opus One Apps are not playing nice between them, here is a step by step on how to correct common scenarios:

NOTE: Please try to update your Opus One to the last version available in the App Store.

We also suggest to create a back of your information.

1. Check that your subscriptions are recognized as “Active”. Here is a link on how to check for MacOS and iOS:

To verify that the subscription is activated, please check the following link:

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NOTE: Opus One uses your iCloud account to save your subscription information. So please make sure your other devices are using the same iCloud account.

1 – From menu select Subscription.

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2 – If you have an active subscription, it should display the expiration day.

3- In case you have a subscription, but it says “Subscription Needed”. Please follow step 4.

4- Select Restore Purchases.

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In some cases, if you go to Settings from your Opus One > Cloud you will see “Cloud Deactivated”, please click on “Activate” until you see “Active”.

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There is also a Wizard that can help you to figure it out the issue. You need to go to the “?” icon.

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Contact Us

If you still have synchronization problems, please contact our Support Team